Tech Support for VuMATRIX AV over IP 4K HDMI Video MatrIx system with video wall features
VuMATRIX Installation
IMPORTANT
For Best Performances and 4K resolutions
Use MANAGED LAYER-2 NETWORK Switches
Login to your network switch web management and check:
- SWITCHING > PORTS > PORT CONFIGURATION > FRAME SIZE > SET 9000 VALUE.
DO THIS FOR ALL THE PORTS OF THE SWITCH YOU CONNECT THE VUMATRIX UNITS
find the FRAME SIZE setting on your switch manual. - MULTICAST TRAFFIC is enabled ( if any setting )
- IGMP Snooping: Must be enabled
- IGMP Snooping Fast-leave: Enable (if available).
- IGMP Version: Set to IGMP Version 2 if possible.
- IGMP Query: Must be enabled.
- Jumbo Frames: Enable and set to 9000.
- Filter / Drop Unregistered Multicast Traffic: Must be enabled (if available).
- Unregistered Multicast Flooding: Must be disabled (if available).
Using a generic unmanaged switch might work too
however the performances might be reduced
because the switch cannot handle the real time video transmission.
IF video works using a cat6 direct from the transmitter to the receiver (no switch)
but the video does not work via your switch
this means your switch is blocking the multicast traffic or the packets.
Try resetting your switch to factory and enable the above parameters.
Make sure your switch can support 4k streaming.
Change the switch to a Layer-2 one gigabit port type.
STEP #1
Prepare the units for operation
STEP #2
Connect and Watch Video on Screens
STEP #3
CONNECT COMPUTER
to customize parameters, edid, quality, bitrate, use Control App.
If you do not need to use the APP, and do not need to change any parameter, you can skip this and use the transmitters/receivers as per steps 1 and 2 with manual control
STEP #4
FOR TRANSMITTERS
customize settings and IP ADDRESS
-
If you do not need to use the APP, and do not need to change any parameter, you can skip this and use the transmitters/receivers as per steps 1 and 2 with manual control
STEP #5
FOR RECEIVERS
customize settings and IP ADDRESS
-
If you do not need to use the APP, and do not need to change any parameter, you can skip this and use the transmitters/receivers as per steps 1 and 2 with manual control
STEP #6
USE MULTIPLE UNITS
More Transmitters and Receivers
STEP #7
CONFIGURE VIDEOWALL FROM PC
manually configure the receivers in a group to create a videowall
If you have multiple transmitters and plan to use the APP CONTROL SOFTWARE on tablets and phones, skip this step and proceed to step 8. in this case all the steps above must be completed first or the app will not connect to the transmitters and receivers.
Find the APP CONTROL MANUAL PDF here below after the videos section.
STEP #8
USE APP CONTROL
on iphone or ipad
Find the APP CONTROL MANUAL PDF here below after the videos section.
STEP #9
APP DEMO
on iphone or ipad
Find the APP CONTROL MANUAL PDF here below after the videos section.
VuMATRIX Downloads
IOS APPLE APP CONTROL
Go to APP STORE and download the VUMATRIX app
VuMATRIX FX control app MANUAL
VuMATRIX FX Backup/Restore MANUAL
VuMATRIX Full MANUAL
Additional Documentation
VuMATRIX FX quick start MANUAL
VuMATRIX FX 232 & API Commands MANUAL
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